Business chatbots: what to clarify before you start
TOP PROJECT builds chatbots for WhatsApp, Telegram, Instagram and Facebook. They answer common questions, organise enquiries and hand conversations to your team. Available features depend on official integrations and the permissions of each account.
WhatsApp & Telegram
Automated introductions, useful information and defined conversation flows help your team handle recurring enquiries.
Instagram & Facebook
We connect supported messaging features to your services and workflows. Capabilities depend on the platform and your business account.
Knowledge & integrations
The bot can use approved content and pass enquiries to your CRM, booking system or internal tools.
Human handover
When a question needs personal attention, a clear handover brings your team into the conversation. The bot’s limits and responsibilities are visible.
The first step
We clarify goals, users and existing systems. Together, we decide which problem to solve first.
